Kickstarter 2020
Refunds or Exchanges
Product Questions
Shipping
- When can I expect to receive my pledge?
- Who is responsible for paying customs duties and taxes?
- Will my order(s) ship in one box/all at the same time?
- Why is international shipping expensive?
- Can I pick up my order from your store/office to avoid the shipping cost?
- How will Nebia know where to send my pledge?
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Pledge Management & Add-Ons
- When will my credit card be charged for Add-Ons?
- When will my survey be locked?
- How do I make changes after completing my survey? (color selections, shipping address, add-on items, credit card information)
- How do I pay for shipping?
- How do I select the color of my Nebia by Moen, Nebia Shelf, and/or Valve Trim?
- How do I order more than one Nebia by Moen?
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Install & compatibility
- Do I need to hire a plumber or a contractor?
- Can I use the same hardware from Nebia Gen 1.0 and 2.0 to install Nebia by Moen?
- How long does it take to install Nebia by Moen?
- Do I need the waist-high version? (backers outside of North America only)
- Will Nebia by Moen be compatible with waist level water outlets (common in Europe)?
- What are the install requirements outside of North America?
- See all 7 articles