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  1. Nebia
  2. Kickstarter 2020

Kickstarter 2020

Refunds or Exchanges

  • What are your policies surrounding refunds and returns?

Product Questions

  • Can I use the Wand by itself, with the Rainshower turned off?
  • What material is Nebia by Moen made from and where is it manufactured?
  • Is Nebia by Moen EPA WaterSense certified?
  • What certifications does Nebia by Moen have?

Shipping

  • When can I expect to receive my pledge?
  • Who is responsible for paying customs duties and taxes?
  • Will my order(s) ship in one box/all at the same time?
  • Why is international shipping expensive?
  • Can I pick up my order from your store/office to avoid the shipping cost?
  • How will Nebia know where to send my pledge?
  • See all 7 articles

Pledge Management & Add-Ons

  • When will my credit card be charged for Add-Ons?
  • When will my survey be locked?
  • How do I make changes after completing my survey? (color selections, shipping address, add-on items, credit card information)
  • How do I pay for shipping?
  • How do I select the color of my Nebia by Moen, Nebia Shelf, and/or Valve Trim?
  • How do I order more than one Nebia by Moen?
  • See all 7 articles

Install & compatibility

  • Do I need to hire a plumber or a contractor?
  • Can I use the same hardware from Nebia Gen 1.0 and 2.0 to install Nebia by Moen?
  • How long does it take to install Nebia by Moen?
  • Do I need the waist-high version of Nebia by Moen?
  • Will Nebia by Moen be compatible with waist level water outlets (common in Europe)?
  • What are the install requirements outside of North America?
  • See all 7 articles
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