For all Nebia by Moen Kickstarter backers, you can cancel your pledge at any time while our campaign is active and prior to the reward items shipping.
Once shipped, we do not offer returns on items received as Kickstarter rewards. The support we receive through Kickstarter enables us to bring new products to market, grow our business, interact with customers early and often, and improve our existing products. In the Kickstarter community, the items that you receive after making a pledge are referred to as “rewards” because they are not purchases in the traditional sense. They are gifts - in our case, a shower - that are sent to our supporters as a token of appreciation for their support of our mission. In the same way that public television funds their service through the pledges of their supporters, who in turn receive gifts and continued programming, we have chosen to run and grow our business on a crowdfunded business model.
We appreciate your understanding of our policy and the support you have given us. Although we won’t allow returns once shipped, we will allow for refunds before we ship your product.