After you respond to your survey, you can go back later and change your responses (color selections, shipping address, add-on items, credit card information)at any time before we lock your survey a few weeks prior to shipping. If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under “Lost your survey?” on our BackerKit project page. If you used your Facebook credentials to log in to your Kickstarter account, the BackerKit survey is sent to the email address you use for your Facebook account. If you have another email address that you prefer to use, please contact support via our BackerKit project page. You’ll receive an email notifying you ahead of your survey being locked, so you can review your responses and make any final changes if necessary. Once your survey is locked, you will no longer be able to make changes to your order.
Articles in this section
- When will my credit card be charged for Add-Ons?
- When will my survey be locked?
- How do I make changes after completing my survey? (color selections, shipping address, add-on items, credit card information)
- How do I pay for shipping?
- How do I select the color of my Nebia by Moen, Nebia Shelf, and/or Valve Trim?
- How do I order more than one Nebia by Moen?
- How do I add items to my pledge?