North America Nebia by Moen units sold within North America are covered by Moen’s Limited Lifetime Warranty (see details here)
Outside of North America: For all units sold outside of North America, Nebia provides a 180-day warranty from the original date of delivery. The warranty is nontransferable but extensive, covering the full replacement cost of all defective part(s) and finishes, excluding shipping costs and tax or import fees. Nebia will provide the replacement components necessary to restore the Nebia by Moen back to good working condition. Nebia will not be responsible for labor charges, and/or damage incurred in installation, repair or replacement, nor for incidental or consequential damages.
We are a U.S. based support team. Our hours are 9 am to 6 pm Monday to Friday, Pacific time.