Online purchases and in-store purchases
Recipients of orders shipped outside of the United States will be responsible for any and all costs associated with import taxes, customs duties, or fees levied by the destination country. Nebia has no control over such charges and cannot estimate the exact amount. Please contact your local customs office for more information.
If you decline to pay these duties and taxes due to the carrier upon delivery of your order, the package may be considered abandoned, destroyed, or returned to the United States (at an extremely high cost charged to Nebia). Under these circumstances, we, unfortunately, cannot consider requests for refunds or replacement shipments.
All international orders are subject to a 30-day return policy. However, the buyer is responsible for arranging and paying the full cost of return shipping.
Kickstarter 2019 Pledges
While all the Nebia Spa Shower 2.0s and the Nebia Shelves are guaranteed for 4 years, we do not offer returns on items received as Kickstarter rewards. International backers are responsible for any and all costs associated with import taxes, customs duties, or fees levied by the destination country.
The support we receive through Kickstarter enables us to bring new products to market, grow our business, interact with customers early and often, and improve our existing products. In the Kickstarter community, the items that you receive after making a pledge are referred to as "rewards" because they are not purchases in the traditional sense. They are gifts - in our case, a shower or a shower shelf - that are sent to our supporters as a token of appreciation for their support of our mission. In the same way that public television funds their service through the pledges of their supporters, who in turn receive gifts and continued programming, we have chosen to run and grow our business on a crowdfunded business model.