Nebia Spa Shower 2.0 - Online Purchases and In-Store Purchases
2.0 Returns and Refunds
All Nebia 2.0 retail orders are subject to a 30-day money back guarantee (excluding shipping). If you are not satisfied with your order for any reason just let our support team know by (Clicking Here), and we will take care of the rest.
In the unlikely event that something comes up, don’t worry we stand behind every product we make. Both the Nebia Spa Shower 2.0 and the Nebia Shelf include a 4-year manufacturer's warranty from the date of delivery (Nebia.com and authorized retailers only). For warranty related issue concerning Nebia 2.0 products, any replacement issued will be of the same product originally ordered. Issued replacement by Nebia will be covered for a full 90 days after delivery, or for the remainder of the original warranty period (whichever is longer).
Kickstarter 2019 Pledge Rewards
While all the Nebia Spa Shower 2.0s and the Nebia Shelves are guaranteed for 4 years, we do not offer returns on items received as Kickstarter rewards.
The support we receive through Kickstarter enables us to bring new products to market, grow our business, interact with customers early and often, and improve our existing products. In the Kickstarter community, the items that you receive after making a pledge are referred to as "rewards" because they are not purchases in the traditional sense. They are gifts - in our case, a shower or a shower shelf - that are sent to our supporters as a token of appreciation for their support of our mission. In the same way that public television funds their service through the pledges of their supporters, who in turn receive gifts and continued programming, we have chosen to run and grow our business on a crowdfunded business model.
Nebia Spa Shower 1.0 - Online Purchases and In-Store Purchases
Returns and Refunds
All Nebia 1.0 orders, authorized retailers and Kickstarter 2015 pledges, are subject to a 30-day money back guarantee. If you are not satisfied with your purchase for any reason, email firstname.lastname@example.org, and we'd be happy to offer a full refund on the purchase price (excluding shipping). To receive a refund, 1.0 orders must be returned within 30 days from the delivery. The product must be returned in the original packaging with all included components and original hardware. The product must not show signs of damage before or after shipment as determined by our sole discretion.
Every order is covered by a 1-year warranty guaranteeing your Nebia Shower System 1.0 is free from manufacturing defects. For warranty related issue concerning Nebia 1.0, any replacement issued will be of the same product originally ordered. For any replacement issued by Nebia is covered for a full 90 days after delivery, or for the remainder of the original warranty period (whichever is longer).