Online purchases and in-store purchases
Every order is backed by a 1-year warranty covering all manufacturing defects from the time you receive your shower (authorized retailers only). Additionally, we offer a 30-day money back guarantee (excluding shipping). If you are not satisfied for any reason, please email our support team, and we'll handle the rest!
To receive a refund, orders must be returned within 30 days from the date of delivery and in the original packaging, with all included components and original hardware. The product must not show signs of damage before or after shipment as determined by our sole discretion.
Kickstarter 2019 Pre-Orders - Nebia Spa Shower 2.0
While all the Nebia Spa Shower 2.0s and the Nebia Shelves are guaranteed for 4 years, we do not offer returns on items received as Kickstarter rewards.
The support we receive through Kickstarter enables us to bring new products to market, grow our business, interact with customers early and often, and improve our existing products. In the Kickstarter community, the items that you receive after making a pledge are referred to as "rewards" because they are not purchases in the traditional sense. They are gifts - in our case, a shower or a shower shelf - that are sent to our supporters as a token of appreciation for their support of our mission. In the same way that public television funds their service through the pledges of their supporters, who in turn receive gifts and continued programming, we have chosen to run and grow our business on a crowdfunded business model.