Online purchases (Nebia.com)
All Nebia.com pre-orders/orders include a 30-day money-back guarantee. With our, no questions asked, hassle-free return experience, you can enjoy your Nebia products for a full 30 days from the delivery date worry-free. In the unlikely event that you are not satisfied, email us at support@nebia.com and we'd be happy to offer a full refund of the purchase price. Please be aware this does not include any associated shipping costs.
In order to receive a full refund, all items must be returned in the original packaging to ensure the products will be returned without damage. The buyer is responsible for any and all costs associated with return shipping.
Kickstarter 2019, 2020, & 2021 Pledges
While all the Nebia products include a manufacturer's warranty, we do not offer returns for items received as Kickstarter rewards. International backers are responsible for any and all costs associated with import taxes, customs duties, or fees levied by the destination country.
The support we receive through Kickstarter enables us to bring new products to market, grow our business, interact with customers early and often, and improve our existing products. In the Kickstarter community, the items that you receive after making a pledge are referred to as "rewards" because they are not purchases in the traditional sense. They are gifts - in our case, a shower or a shower shelf - that are sent to our supporters as a token of appreciation for their support of our mission. In the same way that public television funds their service through the pledges of their supporters, who in turn receive gifts and continued programming, we have chosen to run and grow our business on a crowdfunded business model.